Refund Policy

At Home-wellness, your satisfaction is our priority. If you are not completely satisfied with your purchase, we provide a straightforward refund process to ensure you have peace of mind when shopping with us.

1. Eligibility for Refunds

You may request a refund or replacement under the following conditions:

  • The request is made within 10 days of receiving your order.
  • The product is unused, undamaged, and in its original packaging.
  • You can provide a proof of purchase (order number, receipt, or confirmation email).

Note: Items that have been used, damaged by the customer, or not in their original condition may not be eligible for a refund.

2. Non-Refundable Items

The following items cannot be refunded:

  • Gift cards
  • Products marked as final sale
  • Items damaged after delivery due to misuse or negligence

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our support team at juhishopifystore@gmail.com.
  2. Provide your order number, item name, and reason for the refund.
  3. Our team will review your request and provide instructions for returning the item, if applicable.

4. Refund Processing

  • After we receive and inspect the returned product, we will notify you via email whether your refund has been approved.
  • Approved refunds will be processed within 5–7 business days to your original payment method.
  • Refunds may take additional time to appear on your account depending on your bank or payment provider.
  • Shipping costs are non-refundable, except in cases of defective or incorrect items sent by Home-wellness.

5. Exchanges and Replacements

If your item arrives defective, damaged, or incorrect, we will gladly replace it:

  • Contact us at juhishopifystore@gmail.com within 7 days of receiving the order.
  • Provide your order details and photos of the damaged or defective item.
  • Home-wellness will ship a replacement as soon as possible at no additional cost.

6. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  • Check your bank or payment account for processing delays.
  • Contact your payment provider if necessary.
  • If you still have not received your refund, email us at juhishopifystore@gmail.com and we will assist you.

7. Contact Us

If you have any questions or concerns regarding refunds, please reach out to our customer support team:
Email: juhishopifystore@gmail.com

At Home-wellness, we aim to make every shopping experience smooth, reliable, and customer-friendly. Your satisfaction is our priority.